Thursday, June 05, 2008

Now being a manager

Having worked in different office setting I know how management works. All us minions do all the work while management gets all the credit. Lucky for me I had great managers that trickled down their appreciation for all my hard work. The area of management that really bothers me is when dealing with customer service. Through college, I worked for a general contractor's office, who dealt with the reconstruction of homes after having experienced water damage or fire. It was stressful just juggling all the aspect of the construction w/out having to deal with the customer. We usually had impatient customers who did not understand how one step of the rebuilding cannot continue w/out the other being completed first. They expected everything right now! So as an office assistant I dealt with harassment, threats, foul language and general berating, until they got to their climax of "Let me speak to your manager!!" At this time I would place them on hold and explain the details to my boss, making sure and letting them know how upset they are. But when they came on the phone, the customer was as sweet as pie and very understanding. My boss wouldn't believe that people were so mean to me. The customer would always change their tune and listen to the manager while she explained to them the same thing I had just told them. I hated that!!!

But now...I'm on the other side. I am management. And people tend to speak to me more calmly since they think the person below me is incompetent. So at these times, I remember how my boss didn't believe Mr. Smith had just yelled at me and threatened me with bodily harm. I believe my employees and let them know that Mr. Smith is the incompetent twit. :)

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